Case Studies
Pearlgreen Co.
Pearlgreen Co. upgraded to NetSuite, integrating e-commerce and warehouse systems with tools for re-orders and dynamic pricing, boosting efficiency and customer satisfaction in MRO.
Challenges
Analytical and Inventory Management Limitations
Pearlgreen’s existing systems struggled to support critical operations such as demand planning, inventory visibility, and high-volume order management. These gaps hindered their ability to forecast needs accurately and maintain optimal stock levels, impacting overall efficiency.
Time-Consuming Manual Processes
The reliance on outdated, manual processes drained valuable time and resources, preventing the team from focusing on strategic initiatives and customer-centric tasks that drive business growth.
Need for Scalable Operational Efficiency
To support long-term growth, Pearlgreen required a robust ERP solution that could streamline operations, provide actionable insights, and scale with the business, enabling them to deliver exceptional service and achieve their goals.
ERP Solution
End-to-End ERP Replacement
Pearlgreen underwent a full replacement of their legacy ERP system with NetSuite, a modern and scalable solution designed to handle their operational complexities. This upgrade streamlined their processes, providing a centralized platform for managing core business functions.
Enhanced E-Commerce Capabilities
Appficiency implemented multiple sites of NetSuite e-commerce to replace the outdated e-commerce systems. This enhancement enabled a seamless online experience for customers while integrating tightly with other operational systems to improve order processing and customer satisfaction.
Integrated Warehouse Management
The new system included seamless integration with Pearlgreen’s incumbent third-party Warehouse Management System (WMS). This allowed for real-time inventory tracking and efficient management of stock levels, which were critical for their high-volume operations.
Custom Solutions for High-Volume Operations
To address Pearlgreen’s unique challenges—such as managing a vast volume of customers, orders, items, and pricing variations—Appficiency developed tailored customizations. Key solutions included:
•Re-Order Solution: A feature enabling repeat customers to place orders quickly from their purchase history, streamlining order management.
•Dynamic Pricing and Data Management: Tools to maintain and update customer data, manage frequent pricing changes, and adapt to fluctuating stock levels efficiently.
•Bulk Invoicing and Loyalty Program Tracking: Capabilities to manage bulk invoicing and track loyalty programs, ensuring operational ease while maintaining customer engagement.
With these solutions in place, Pearlgreen could operate more efficiently, handle complex customer demands, and maintain their focus on business growth.
Outcome
Pearlgreen’s issues were mostly due to their extremely high volume of customers, orders, items, and pricing variations. With this came a need to track loyalty programs, stock levels, pricing, contacts and bulk invoicing (to name a few). Appficiency implemented several customizations so Pearlgreen could manage their volume in a painless fashion. Some included a re-order solution that allowed for ordering from a history of customer purchases, to manage high volume from repeat customers. Other solutions allowed them to maintain constantly changing customer data, frequent changes in item pricing, and ordering promptly based on item stock levels.
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