Salesforce Service Cloud provides an all in one cloud solution that can integrate with all your customer data from call centres, sales data, communities and internal systems, allowing you to respond to your customers with a personalised experience.

The Salesforce Service Cloud accesses the same central customer data that your Sales team is updating, and information is accessible in real-time no matter where you are. They can see the full 360 degree holistic picture of your customers, including previous calls, emails and all customer information.

How we deliver Service Cloud into your business:

• Identify key customer communication channels
• Build support processes for case types
• Build concise interfaces pulling in relevant customer data
• Build alerts for unattended cases
• Build out SLA complaint processes to ensure you achieve timely responses
• Build out detailed knowledge and articles databases to support your staff
• CTI Integration with your telephony system

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Case Management: Resolve cases faster by combining streamlined processes with easy access to the full details, context, and history of every case and customer interaction.

Knowledge Articles: Drive quick case resolution and maximize agent productivity with recommended articles and optimized article search.

Dedicated Case Interface: Put productivity tools like macros, keyboard shortcuts, and ready-to-use templates at your agents fingertips along with a 360-degree view of every customer.

No matter the size of your company, all sales reps share one common goal, the desire to be a top performer. Salesforce Sales Cloud can help your staff help your business achieve sales success.

Salesforce Sales Cloud will help your business track your sales opportunities, giving a complete view of your customer and all activity taking place on all deals. Capture and track all key data from opportunity value, sales stage, customer industry, product type size by by and quotes.

With powerful real-time reporting and dashboards, track your sales pipeline by company, sales teams or individual sales rep. Flag up deals that are not being closed or are neglected or stuck in your pipeline.

How NimbusPoint can deliver Sales Cloud into your business:

• Build tangible key stages in your sales processes
• Add percentages for each sales stage to help your forecast efficiently
• Help you build easily accessible product price books
• Capture key information for all your sales opportunities
• For each sales stage add context help text guiding your reps at each stage in sales cycle
• Build out automated workflow and alerts to inform you of key events your sales opportunity
• Build out key real-time sales reports and dashboards

Let us help you increase customer satisfaction!

Lead Management: Capture lead information, lead scoring and activity, nurturing them to successfully converted opportunities.

Account & Contact Management: Manage all your customer information. Identify leading customers and any neglected accounts to help increase sales.

Opportunity Management: Keep on top of all your pipeline and sales opportunities. Track key deals and ensure you have the full picture to successfully close win.

Salesforce Community Cloud provides tools to connect employees, customers, and partners directly to the information, case status, and experts required.

The Salesforce Community Cloud can help your customers get the answers they need on their own saving both your and their time. Customers can be provided with a fully searchable and contextualised knowledge and articles database via a self service portal, or even communicate with each other via Chatter.

In addition to customers, the community cloud can help you collaborate with your partners, whether you are working on a sales deal together or your partners require you to provide support.

How we can deliver Community Cloud into your business:

• Personalise the branding of your community to your brand guidelines
• Fully integrate with the rest of your Salesforce instance
• Help build a public facing community for customers or partners
• Enable customers and partners to log and track their cases through the community
• Build out case automation and escalation rules
• Make available key information from customer records to the community
• Make available key information from sales opportunities to partners
• Build out detailed knowledge and articles databases to support customers and partners
• Create groups for structured interaction
• Embrace Chatter to help collaboration and share documents

Leverage self-service to empower customers and partners!

Branded Templates: Quickly build fully functioning community portals using your branding guidelines, fitting seamlessly into your web presence.

Case Management: Build case management functionality to allow direct creation of cases by your customers and partners, without having to wait in a queue to log cases.

Public Knowledge Database: Make available knowledge articles and “help” resources to your customers and partners in one easy accessible place.

Salesforce CPQ empowers your staff to handle complex pricing, quoting and billing, for your customers with ease.

Salesforce CPQ allows you to deliver complex, tailored, and accurate quotes to your customers. Inefficient quoting can result in a sales pipeline becoming stagnant with deals not moving to a successful close. Sales staff can generate personalised detailed quotes with a simple click of a button.

Quotes generated by CPQ removes the element of human error and ensures improved accuracy. Reducing the amount of time spent creating complex contracts without losing the personal touch, your sales team can dedicate quality time nurturing new leads.

How we can deliver Salesforce CPQ into your business:

• Help simplify the generating of quotes for complex deals
• Implement price books with product bundles to allow multi-dimensional quoting
• Help build automated proposal document generation
• Build out order management with subscription and auto renewals
• Bring together your sales and finance processes
• Implement product and pricing rules
• Build in discount controls
• Build advanced approval rules
• Build pricing, quoting and subscription analytics

Simplify complex tailored quoting for customers!

Price & Quote: Accurate consistent quotes with pricing and discounting. Comprehensive quotes always with the correct components present.

Orders & Renewals: Easy management of renewals, with automatic reordering improving processes for you and your customer base.

Public Knowledge Database: Make available knowledge articles and “help” resources to your customers and partners in one easy accessible place.

Product Configurator: Allow your sales team to build complex product quotes with ease with product bundles tailored for your customers.

Guided Selling: Streamline your sales process and help your sales team select the right products for your customers with customisable rules.

CPQ for Communities: Increase sales revenue by providing the CPQ functionality to your partners. Your partners can register sales leads and provide personalised quote from anywhere.